Please Find Below Training Related information and documents
HiredTap Service Provider Training Document
Company: XTEALTH Private Limited
Platform: HiredTap
Email: provider@hiredtap.com
By following this training guide, you are well-equipped to succeed as a service provider on our platform.
1. Welcome to the Platform
Congratulations on joining HiredTap! This platform connects skilled service providers and businesses with customers seeking reliable solutions.
Your success depends on professionalism, punctuality, and service quality.
2. Registration and Profile Setup
Steps to Register:
Download the app or visit the website.
Complete the registration form:
Full Name
Contact Information
Service Category (e.g., plumbing, tutoring, beauty services)
Submit application for review.
Profile Verification:
After verification, log in and complete your profile:
Add a professional profile picture (high-quality).
Upload documents (Aadhar, PAN, education certificates, other relevant documents).
Write a brief introduction about your skills and experience.
Set your availability schedule (optional).
3. Service Listing and Pricing
How to List Your Services
Set Service Listing as FREE
Every service must be listed as FREE on the platform.
Listings not marked as FREE may be rejected by the admin.
Upload Visual Content
Upload high-quality images or videos showcasing your work, if relevant.
Images and videos must be accurate, professional, and relevant to the service and your skills.
Professional Descriptions
Use clear, professional language when writing service descriptions.
Include detailed and accurate information about your skills and services to attract customers.
Important Guidelines
If you operate a shop, add services to your shop profile only after admin approval of the service listing.
After approval, select the approved services to display in your shop.
Ensure all content is professional—text, images, and video must reflect your service quality.
Advertising on Platform Banners:
Submit a request with high-quality, relevant images and content.
Admin will review the request.
If rejected, your payment will be automatically transferred to your wallet.
Tips for Quick Customer Engagement
Maintain accuracy and professionalism in all listings.
High-quality visuals and clear descriptions increase trust and attract customers faster.
Keep services updated with new skills or offers.
Service Listing Format:
Field Details
Subject Add my service
Service Name [Enter service name]
Registered Email [Your email]
Description [Brief description of services]
Category [Service category]
Subcategory [Subcategory]
Address [Service location]
Price Type FREE
Price 0
Discount 0
Duration [in hours]
Status Active
Visit Type On-site / Online / On Shop
Image High Quality and relevant
Time Slot Optional
4. Accepting and Managing Bookings
Enable notifications to stay updated.
Review job details (service type, location, timing).
Click Accept or Reject as appropriate.
Update availability regularly to avoid conflicts.
5. Service Execution
Before Job:
Confirm booking and job requirements.
Prepare necessary tools and materials.
Clarify requirements with the customer if needed.
During Job:
Arrive on time.
Introduce yourself professionally.
Complete service as agreed.
Be courteous and responsive.
After Job:
Request customer feedback.
Mark job as Completed in the app.
6. Customer Interaction Best Practices
Do’s:
Greet politely
Listen to requirements
Provide solutions
Communicate costs and time transparently
Don’ts:
Never argue with customers
Avoid unprofessional behavior
Do not make false promises
7. Payment Process
HiredTap is a business listing platform only.
Collect payment through any preferred medium.
Ensure the job is marked Completed on the platform.
8. Ratings and Feedback
High ratings attract more customers.
Provide excellent service to earn positive reviews.
Address negative feedback politely and improve.
9. Dispute Resolution
HiredTap is not involved in disputes.
Service provider and customer must resolve conflicts themselves.
10. Safety Guidelines
Verify customer details before visiting.
Inform a trusted person about job location and timing.
11. Tips for Success
Keep profile updated with certifications and new services.
Promote services via social media or local networks.
Offer seasonal promotions.
Continuously improve skills through training.
12. Service Provider Requirements
Provide required documents to the company.
Ensure all workers under your profile are verified and police-checked.
Report customers who repeatedly cancel orders.
Maintain platform quality and integrity.
13. Blacklisting and Legal Actions
Excessive order cancellations
Illegal/unethical practices
False or forged documents
Contacting customers outside the platform
Mishandling customer data
Poor service quality
Sharing confidential company information
Misuse of platform data for personal gain
Note: Company reserves the right to recover losses due to reputational or monetary damage.
Company Address:
XTEALTH Private Limited
Plot 233, Kothwa, Rupaspur, Patna – 801503, Bihar
Website: hiredtap.com
Email: contact@hiredtap.com
Hindi Version – हिंदी संस्करण
स्वागत और पंजीकरण
ऐप डाउनलोड करें या वेबसाइट पर जाएं।
पंजीकरण फ़ॉर्म भरें और विवरण जमा करें।
सत्यापन के बाद प्रोफ़ाइल पूरी करें:
पेशेवर प्रोफ़ाइल चित्र जोड़ें
आवश्यक दस्तावेज़ अपलोड करें
कौशल और अनुभव का परिचय लिखें
उपलब्धता समय निर्धारित करें (वैकल्पिक)
सेवा सूची और मूल्य निर्धारण
सेवाएँ नि:शुल्क दर्ज करें।
उच्च गुणवत्ता वाली इमेज और पेशेवर विवरण जोड़ें।
शॉप प्रोफ़ाइल में सेवाएँ जोड़ने से पहले एडमिन की स्वीकृति लें।
बैनर विज्ञापन के लिए उच्च गुणवत्ता और संबंधित सामग्री भेजें।
अस्वीकृत होने पर राशि वॉलेट में ट्रांसफर कर दी जाएगी।
सेवा सूची प्रारूप:
फ़ील्ड विवरण
विषय अपनी सेवा जोड़ें
सेवा का नाम [सेवा नाम]
पंजीकृत ईमेल [ईमेल]
विवरण [सेवाओं का संक्षिप्त विवरण]
श्रेणी [श्रेणी]
उपश्रेणी [उपश्रेणी]
पता [सेवा स्थान]
मूल्य प्रकार FREE
मूल्य 0
छूट 0
अवधि [घंटों में]
स्थिति Active
भेंट प्रकार ऑन-साइट / ऑनलाइन / शॉप
छवि High Quality
समय स्लॉट वैकल्पिक
बुकिंग और सेवा निष्पादन
बुकिंग स्वीकार/अस्वीकार करें।
समय पर पहुंचें और सेवा प्रदान करें।
ग्राहक से प्रतिक्रिया लें और जॉब पूरा मार्क करें।
ग्राहक संपर्क और सुरक्षा
विनम्र और पारदर्शी रहें।
विवाद खुद हल करें।
किसी विश्वसनीय व्यक्ति को जॉब स्थान और समय बताएं।
अन्य नियम
दस्तावेज़ और पुलिस सत्यापन अनिवार्य।
अवैध या अनैतिक गतिविधियाँ प्लेटफ़ॉर्म से हटने का कारण।
दस्तावेज़ स्कैन कर provider@hiredtap.com पर भेजें।